If your delivery is delayed, we will notify you as soon as possible and provide a revised delivery timeline. We prioritise timely communication to ensure you can plan accordingly.
Yes. For technical support, call us on 1300 550 655 or visit our Customer Support page for setup, maintenance and troubleshooting guides, or to book
Outback doesn’t sell a separate extended warranty. On the Classic, choosing the Cruise or Smart equipment system extends the liner warranty to 18 years (12
Support is available after the warranty period. Replacement parts, accessories, and technical assistance can be provided at an additional cost.
Refunds are typically processed within 14-21 business days after the cancellation request is approved.
Yes, in many cases, orders can be modified instead of cancelled. Contact us to discuss the changes you’d like to make, and we’ll do our
Rarely. In about 1 out of 100 deliveries, a crane is needed. Most pools can be delivered via pathways, through carports, or down neighboring properties
