What happens if my pool is damaged during delivery or installation?
If your pool is damaged during delivery by Outback or our delivery partners, let us know as soon as possible, and no later than one month after you notice it. In most cases scratches and dints to the shell can be repaired on site, with the repair method decided by Outback. Damage caused during installation […]
How are delivery times affected during peak seasons?
During peak seasons, delivery times may extend beyond the typical 10-12 week lead time due to high demand. All orders are scheduled on a first-in basis, so early booking is recommended to secure your delivery slot.
What happens if my delivery is delayed?
If your delivery is delayed, we will notify you as soon as possible and provide a revised delivery timeline. We prioritise timely communication to ensure you can plan accordingly.
How long does the pool take to make?
Our lead time is typically 10-12 weeks. However, high demand during peak seasons may extend the timeline. All orders are scheduled on a first-in basis, with the final manufacturing slot secured only after receiving the 75% production deposit.
Where do you deliver?
Our pools are delivered across Australia! We are proudly Australian-made and deliver directly to all states except the Northern Territory.
How do I get my pool to my location?
We use specialised logistic partners. Our delivery fee includes up to two crew members to assist with placement and up to 30km travel from the CBDs of Melbourne, Sydney, Brisbane, or Perth. For other areas, travel surcharges may apply. If your site is accessible, we can assist with placement in the final position.
Do I need a crane?
Rarely. In about 1 out of 100 deliveries, a crane is needed. Most pools can be delivered via pathways, through carports, or down neighboring properties and over fences without requiring a crane. If a crane is necessary due to site conditions, we will inform you in advance and provide guidance on arrangements. Note: the largest […]
How does delivery to remote or rural areas work?
Delivery to remote or rural areas is available but may incur additional surcharges. We will coordinate with you to ensure smooth delivery to your location.
Do you have agents or dealers?
Yes, we have agents and dealers in most parts of Australia. Contact us directly or visit our website to find your nearest agent for assistance.
Do you ship overseas?
Unfortunately, no. Due to the size and logistics involved in transporting our pools, we currently only deliver within Australia.
