If your delivery is delayed, we will notify you as soon as possible and provide a revised delivery timeline. We prioritise timely communication to ensure you can plan accordingly.
Yes, you can cancel your order after placing a deposit. However, the deposit may be partially or fully non-refundable, depending on how far the order
Our lead time is typically 10-12 weeks. However, high demand during peak seasons may extend the timeline. All orders are scheduled on a first-in basis,
To request a refund or cancellation, contact us directly via email. Include your order details, and we will guide you through the process.
Our pools are delivered across Australia! We are proudly Australian-made and deliver directly to all states except the Northern Territory.
We use specialised logistic partners. Our delivery fee includes up to two crew members to assist with placement and up to 30km travel from the
Rarely. In about 1 out of 100 deliveries, a crane is needed. Most pools can be delivered via pathways, through carports, or down neighboring properties
