If your delivery is delayed, we will notify you as soon as possible and provide a revised delivery timeline. We prioritise timely communication to ensure you can plan accordingly.
Refunds are typically processed within 14-21 business days after the cancellation request is approved.
Yes, in many cases, orders can be modified instead of cancelled. Contact us to discuss the changes you’d like to make, and we’ll do our
Yes, orders or deposits may be transferable, subject to approval. Contact us for assistance in arranging a transfer.
Accessories and add-ons can be returned if they are unused and in their original packaging. Restocking fees may apply, and shipping costs are non-refundable.
If the cancellation happens withing 14 days from acceptance and deposit there is no cancellation fee applied. If cancelled after this date a $990 admin
Warranty periods depend on your model and start on the day your pool is delivered. Classic: 15-year structural warranty on the pool shell. The liner
