Accessories and add-ons can be returned if they are unused and in their original packaging. Restocking fees may apply, and shipping costs are non-refundable.
We generally work through a reseller network, as they provide better service and advice to your local area. However, we occasionally do clearance pools and
Refunds are typically processed within 14-21 business days after the cancellation request is approved.
Support is available after the warranty period. Replacement parts, accessories, and technical assistance can be provided at an additional cost.
Yes, in many cases, orders can be modified instead of cancelled. Contact us to discuss the changes you’d like to make, and we’ll do our
If your pool is damaged during delivery by Outback or our delivery partners, let us know as soon as possible, and no later than one
Yes, orders or deposits may be transferable, subject to approval. Contact us for assistance in arranging a transfer.
