Support is available after the warranty period. Replacement parts, accessories, and technical assistance can be provided at an additional cost.
If the cancellation happens withing 14 days from acceptance and deposit there is no cancellation fee applied. If cancelled after this date a $990 admin
Warranty periods depend on your model and start on the day your pool is delivered. Classic: 15-year structural warranty on the pool shell. The liner
If the liner is damaged, it can usually be patched using a vinyl repair kit for minor tears. For significant damage, a replacement liner can
Yes. For technical support, call us on 1300 550 655 or visit our Customer Support page for setup, maintenance and troubleshooting guides, or to book
If your delivery is delayed, we will notify you as soon as possible and provide a revised delivery timeline. We prioritise timely communication to ensure
Refunds are available for cancelled orders, subject to our terms and conditions. Some fees may apply depending on the stage of production or preparation.
