Are there extended warranty options available?
Outback doesn’t sell a separate extended warranty. On the Classic, choosing the Cruise or Smart equipment system extends the liner warranty to 18 years (12 years with the Base system or your own equipment). Equipment such as pumps, filters and heaters is covered by its own manufacturer warranty. Contact us for details.
What happens if I need support after the warranty period?
Support is available after the warranty period. Replacement parts, accessories, and technical assistance can be provided at an additional cost.
What happens if my pool is damaged during delivery or installation?
If your pool is damaged during delivery by Outback or our delivery partners, let us know as soon as possible, and no later than one month after you notice it. In most cases scratches and dints to the shell can be repaired on site, with the repair method decided by Outback. Damage caused during installation […]
What is the timeline for receiving a refund after cancellation?
Refunds are typically processed within 14-21 business days after the cancellation request is approved.
Can I modify my order instead of cancelling it?
Yes, in many cases, orders can be modified instead of cancelled. Contact us to discuss the changes you’d like to make, and we’ll do our best to accommodate them.
Can I transfer my order or deposit to another customer instead of cancelling?
Yes, orders or deposits may be transferable, subject to approval. Contact us for assistance in arranging a transfer.
Can I return accessories or add-ons if I change my mind?
Accessories and add-ons can be returned if they are unused and in their original packaging. Restocking fees may apply, and shipping costs are non-refundable.
Is there a cancellation fee?
If the cancellation happens withing 14 days from acceptance and deposit there is no cancellation fee applied. If cancelled after this date a $990 admin and service charge is applied.
What is the warranty period for the pool and its components?
Warranty periods depend on your model and start on the day your pool is delivered. Classic: 15-year structural warranty on the pool shell. The liner has the manufacturer’s pro-rata warranty against defects: 18 years with the Cruise or Smart equipment system supplied by Outback, or 12 years with the Base system or your own equipment. […]
What happens if the liner gets damaged?
If the liner is damaged, it can usually be patched using a vinyl repair kit for minor tears. For significant damage, a replacement liner can be ordered. To order replacement liners, visit https://shop.outback.com.au. Professional installation is highly recommended for larger repairs. The liner is covered by its manufacturer’s pro-rata warranty against defects in workmanship or […]
