Are there extended warranty options available?

Outback doesn’t sell a separate extended warranty. On the Classic, choosing the Cruise or Smart equipment system extends the liner warranty to 18 years (12

What happens if I need support after the warranty period?

Support is available after the warranty period. Replacement parts, accessories, and technical assistance can be provided at an additional cost.

What happens if my pool is damaged during delivery or installation?

If your pool is damaged during delivery by Outback or our delivery partners, let us know as soon as possible, and no later than one

What is the timeline for receiving a refund after cancellation?

Refunds are typically processed within 14-21 business days after the cancellation request is approved.

Can I modify my order instead of cancelling it?

Yes, in many cases, orders can be modified instead of cancelled. Contact us to discuss the changes you’d like to make, and we’ll do our

Can I transfer my order or deposit to another customer instead of cancelling?

Yes, orders or deposits may be transferable, subject to approval. Contact us for assistance in arranging a transfer.

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Is there a helpline for technical support?

More FAQ's

Are there extended warranty options available?

What happens if I need support after the warranty period?

What happens if my pool is damaged during delivery or installation?

What is the timeline for receiving a refund after cancellation?

Can I modify my order instead of cancelling it?

Can I transfer my order or deposit to another customer instead of cancelling?

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