Yes. For technical support, call us on 1300 550 655 or visit our Customer Support page for setup, maintenance and troubleshooting guides, or to book a support call. For warranty claims, email your claim and supporting documents to support@pooldistributors.com.au, as set out in the current warranty document.
If the liner is damaged, it can usually be patched using a vinyl repair kit for minor tears. For significant damage, a replacement liner can
Outback doesn’t sell a separate extended warranty. On the Classic, choosing the Cruise or Smart equipment system extends the liner warranty to 18 years (12
Support is available after the warranty period. Replacement parts, accessories, and technical assistance can be provided at an additional cost.
If your pool is damaged during delivery by Outback or our delivery partners, let us know as soon as possible, and no later than one
Refunds are available for cancelled orders, subject to our terms and conditions. Some fees may apply depending on the stage of production or preparation.
Yes, you can cancel your order after placing a deposit. However, the deposit may be partially or fully non-refundable, depending on how far the order
