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What happens if my pool is damaged during delivery or installation?

If your pool is damaged during delivery by Outback or our delivery partners, let us know as soon as possible, and no later than one month after you notice it. In most cases scratches and dints to the shell can be repaired on site, with the repair method decided by Outback. Damage caused during installation or site works, or by transport, lifting or moving not done by or for Outback, isn’t covered by the warranty.

More FAQ's

Does water get behind the liner?

Not normally. The liner is securely sealed to prevent water from getting behind it. Proper installation and maintenance are key to ensuring it remains watertight.

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