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What happens if my pool is damaged during delivery or installation?

If your pool is damaged during delivery by Outback or our delivery partners, let us know as soon as possible, and no later than one month after you notice it. In most cases scratches and dints to the shell can be repaired on site, with the repair method decided by Outback. Damage caused during installation or site works, or by transport, lifting or moving not done by or for Outback, isn’t covered by the warranty.

More FAQ's

Do you have agents or dealers?

Yes, we have agents and dealers in most parts of Australia. Contact us directly or visit our website to find your nearest agent for assistance.

Do you ship overseas?

Unfortunately, no. Due to the size and logistics involved in transporting our pools, we currently only deliver within Australia.

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