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What happens if my pool is damaged during delivery or installation?

If your pool is damaged during delivery by Outback or our delivery partners, let us know as soon as possible, and no later than one month after you notice it. In most cases scratches and dints to the shell can be repaired on site, with the repair method decided by Outback. Damage caused during installation or site works, or by transport, lifting or moving not done by or for Outback, isn’t covered by the warranty.

More FAQ's

How long does the pool take to make?

Our lead time is typically 10-12 weeks. However, high demand during peak seasons may extend the timeline. All orders are scheduled on a first-in basis,

Where do you deliver?

Our pools are delivered across Australia! We are proudly Australian-made and deliver directly to all states except the Northern Territory.

Do I need a crane?

Rarely. In about 1 out of 100 deliveries, a crane is needed. Most pools can be delivered via pathways, through carports, or down neighboring properties

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