If your pool is damaged during delivery by Outback or our delivery partners, let us know as soon as possible, and no later than one month after you notice it. In most cases scratches and dints to the shell can be repaired on site, with the repair method decided by Outback. Damage caused during installation or site works, or by transport, lifting or moving not done by or for Outback, isn’t covered by the warranty.
Can I modify my order instead of cancelling it?
Yes, in many cases, orders can be modified instead of cancelled. Contact us to discuss the changes you’d like to make, and we’ll do our
