To request a refund or cancellation, contact us directly via email. Include your order details, and we will guide you through the process.
If the cancellation happens withing 14 days from acceptance and deposit there is no cancellation fee applied. If cancelled after this date a $990 admin
Warranty periods depend on your model and start on the day your pool is delivered. Classic: 15-year structural warranty on the pool shell. The liner
If the liner is damaged, it can usually be patched using a vinyl repair kit for minor tears. For significant damage, a replacement liner can
Yes. For technical support, call us on 1300 550 655 or visit our Customer Support page for setup, maintenance and troubleshooting guides, or to book
Refunds are typically processed within 14-21 business days after the cancellation request is approved.
Outback doesn’t sell a separate extended warranty. On the Classic, choosing the Cruise or Smart equipment system extends the liner warranty to 18 years (12
