Can I order a pool directly?
We generally work through a reseller network, as they provide better service and advice to your local area. However, we occasionally do clearance pools and scratch-and-dent sales, and the Lite pool is available directly. Our dealers know their local areas and can guide you through the options, then remain a point of contact for support […]
What is the timeline for receiving a refund after cancellation?
Refunds are typically processed within 14-21 business days after the cancellation request is approved.
Can I modify my order instead of cancelling it?
Yes, in many cases, orders can be modified instead of cancelled. Contact us to discuss the changes you’d like to make, and we’ll do our best to accommodate them.
Can I transfer my order or deposit to another customer instead of cancelling?
Yes, orders or deposits may be transferable, subject to approval. Contact us for assistance in arranging a transfer.
Can I return accessories or add-ons if I change my mind?
Accessories and add-ons can be returned if they are unused and in their original packaging. Restocking fees may apply, and shipping costs are non-refundable.
Is there a cancellation fee?
If the cancellation happens withing 14 days from acceptance and deposit there is no cancellation fee applied. If cancelled after this date a $990 admin and service charge is applied.
Do you offer seasonal sales or promotions?
Yes, seasonal promotions or discounts are occasionally offered. Check our website or subscribe to our newsletter for updates on current offers.
What is your refund policy for cancelled orders?
Refunds are available for cancelled orders, subject to our terms and conditions. Some fees may apply depending on the stage of production or preparation.
Can I cancel my order after placing a deposit?
Yes, you can cancel your order after placing a deposit. However, the deposit may be partially or fully non-refundable, depending on how far the order has progressed.
How do I request a refund or cancellation?
To request a refund or cancellation, contact us directly via email. Include your order details, and we will guide you through the process.
