Not normally. The liner is securely sealed to prevent water from getting behind it. Proper installation and maintenance are key to ensuring it remains watertight. However, moisture, such as condensation, can occasionally develop behind the liner and may need to be drained periodically.
Support is available after the warranty period. Replacement parts, accessories, and technical assistance can be provided at an additional cost.
If your pool is damaged during delivery by Outback or our delivery partners, let us know as soon as possible, and no later than one
If your delivery is delayed, we will notify you as soon as possible and provide a revised delivery timeline. We prioritise timely communication to ensure
Refunds are available for cancelled orders, subject to our terms and conditions. Some fees may apply depending on the stage of production or preparation.
Yes, you can cancel your order after placing a deposit. However, the deposit may be partially or fully non-refundable, depending on how far the order
To request a refund or cancellation, contact us directly via email. Include your order details, and we will guide you through the process.
