Can I modify my order instead of cancelling it?
Yes, in many cases, orders can be modified instead of cancelled. Contact us to discuss the changes you’d like to make, and we’ll do our best to accommodate them.
What happens if my delivery is delayed?
If your delivery is delayed, we will notify you as soon as possible and provide a revised delivery timeline. We prioritise timely communication to ensure you can plan accordingly.
What is your refund policy for cancelled orders?
Refunds are available for cancelled orders, subject to our terms and conditions. Some fees may apply depending on the stage of production or preparation.
Can I cancel my order after placing a deposit?
Yes, you can cancel your order after placing a deposit. However, the deposit may be partially or fully non-refundable, depending on how far the order has progressed.
How do I request a refund or cancellation?
To request a refund or cancellation, contact us directly via email. Include your order details, and we will guide you through the process.
Do you offer regular servicing plans for the pool?
We do not provide in-house servicing plans, but we can recommend certified service providers in your area. Regular servicing ensures your pool system operates efficiently and prolongs the lifespan of its components. Warranty repairs must be done by an Outback-authorised person. Repairs by anyone else can void part or all of the warranty.
What is the maximum lifespan of the liner before replacement is necessary?
The liner manufacturer rates the liner at 8-10 years with proper maintenance. When the pool is paired with the Aquahub Cruise or Smart equipment system, we expect the liner to last much longer, and on the Classic the liner warranty extends to 18 years with those systems. In areas with heavy use or harsh climates, […]
What materials are used for the liner, and are they UV-resistant?
The liner is made of durable vinyl material and is UV-resistant to ensure longevity under sun exposure.
Does water get behind the liner?
Not normally. The liner is securely sealed to prevent water from getting behind it. Proper installation and maintenance are key to ensuring it remains watertight. However, moisture, such as condensation, can occasionally develop behind the liner and may need to be drained periodically.
Are replacement parts or accessories available for the pool?
Yes, replacement parts and accessories, such as filter cartridges, probes, UV globes, and cleaners, are available. Visit https://shop.outback.com.au for a complete list and to purchase online.
