Does your pool have a skimmer?
Yes, our pools include an oil and particle skimmer as part of the standard design. The skimmer helps to remove debris from the surface of the water, maintaining a clean swimming environment.
How much lower is the water from the top?
The water level is typically maintained 100-150mm below the top of the pool to ensure optimal skimmer operation and prevent overflow during use or heavy rainfall.
Is there an overflow?
Yes, the pool shell includes an overflow outlet. This is an optional component should you rewuire it to help manage excess water during heavy rain or high bather loads.
Does water get behind the liner?
Not normally. The liner is securely sealed to prevent water from getting behind it. Proper installation and maintenance are key to ensuring it remains watertight. However, moisture, such as condensation, can occasionally develop behind the liner and may need to be drained periodically.
What is the recommended maintenance schedule for the pool?
Regular maintenance includes weekly skimming for debris, cleaning the waterline with a microfiber cloth as needed, checking chemical balance every 1-2 weeks, and cleaning the filter cartridges every 4-6 weeks. Depending on the system, a major service (replacing cartridges, probes, and UV globes) may be required every 3 years. For a maintenance guide visit https://outback.com.au/maintenance. […]
Can the UV sanitation system handle high bather loads?
Yes, the UV sanitation system is designed for regular use and can handle high bather loads with proper maintenance. For extended periods of heavy use, occasional manual sanitisation may be needed to maintain water quality.
How do I protect the pool shell from potential rusting issues?
Paint exposed metal areas with a heavy-duty bitumen waterproofing membrane. Ensure proper drainage around the pool by using a slope in the backfill material to direct water away from the shell. Consult the in ground install guide or engneering documentaion for specifics.
Do I need to fill the pool upon install?
Yes, the pool must be filled within 24-48 hours after installation to prevent the liner from sagging or deforming, which could affect your warranty. If you need to alter this timeframe, please contact us via email to discuss your situation.
Is the pool safe for children and pets?
Yes, the pool is safe for children and pets, provided safety barriers are installed as required by law. Always supervise children and pets around the pool, even if safety measures are in place.
How energy-efficient is the pool system?
The Cruise and Smart equipment systems are designed for efficiency, with a UV sanitation system and energy-efficient multi-speed pumps.
