Refunds are typically processed within 14-21 business days after the cancellation request is approved.
Yes, orders or deposits may be transferable, subject to approval. Contact us for assistance in arranging a transfer.
If your pool is damaged during delivery by Outback or our delivery partners, let us know as soon as possible, and no later than one
Accessories and add-ons can be returned if they are unused and in their original packaging. Restocking fees may apply, and shipping costs are non-refundable.
If the cancellation happens withing 14 days from acceptance and deposit there is no cancellation fee applied. If cancelled after this date a $990 admin
Warranty periods depend on your model and start on the day your pool is delivered. Classic: 15-year structural warranty on the pool shell. The liner
Refunds are available for cancelled orders, subject to our terms and conditions. Some fees may apply depending on the stage of production or preparation.
