How do I request a refund or cancellation?
To request a refund or cancellation, contact us directly via email. Include your order details, and we will guide you through the process.
Can I finance the purchase of the pool through third-party services?
Yes, we offer financing options through Handy Pay. You can apply directly with them for credit. For further information, visit https://outback.com.au/finance.
How much do pools cost?
The smallest 2.2m (4,000L) pool is approximately $13,000-14,000, while the largest 3.4m (13,000L) pool is around $17,000-18,000. Prices include the completed pool but exclude delivery, site preparation, and permit costs.
What is included in the price?
The Classic comes with the pool shell, vinyl liner and the Base equipment system: a fixed-speed pool pump, high-capacity cartridge filter, mineral/salt chlorinator and control system. You can upgrade to the Aquahub Cruise or Smart system, which adds a variable-speed pump and UV sanitiser. The Lite is sold as the pool shell only, with equipment […]
How much deposit do I put down?
A 25% deposit is required to secure pricing and a production slot. An additional 50% deposit is due to place your pool into production. The remaining 25% balance must be paid before dispatch. We will keep you updated at each stage and provide reminders for upcoming payments.
Aside from the pool, what else may I have to pay for?
Every project is different, but you may need to organise an electrician to install power near the equipment, slab costs, engineering, council applications, landscaping, or crane hire for delivery.
Do you offer payment plans?
Yes, we offer financing options through Handy Pay. You can apply directly with them for credit. There are no additional charges for using this service.
