A 25% deposit is required to secure pricing and a production slot. An additional 50% deposit is due to place your pool into production. The remaining 25% balance must be paid before dispatch. We will keep you updated at each stage and provide reminders for upcoming payments.
We generally work through a reseller network, as they provide better service and advice to your local area. However, we occasionally do clearance pools and
Refunds are typically processed within 14-21 business days after the cancellation request is approved.
Yes, in many cases, orders can be modified instead of cancelled. Contact us to discuss the changes you’d like to make, and we’ll do our
Yes, orders or deposits may be transferable, subject to approval. Contact us for assistance in arranging a transfer.
Accessories and add-ons can be returned if they are unused and in their original packaging. Restocking fees may apply, and shipping costs are non-refundable.
If the cancellation happens withing 14 days from acceptance and deposit there is no cancellation fee applied. If cancelled after this date a $990 admin
