Yes, replacement parts and accessories, such as filter cartridges, probes, UV globes, and cleaners, are available. Visit https://shop.outback.com.au for a complete list and to purchase online.
Support is available after the warranty period. Replacement parts, accessories, and technical assistance can be provided at an additional cost.
If your pool is damaged during delivery by Outback or our delivery partners, let us know as soon as possible, and no later than one
Refunds are available for cancelled orders, subject to our terms and conditions. Some fees may apply depending on the stage of production or preparation.
Yes, you can cancel your order after placing a deposit. However, the deposit may be partially or fully non-refundable, depending on how far the order
To request a refund or cancellation, contact us directly via email. Include your order details, and we will guide you through the process.
If your delivery is delayed, we will notify you as soon as possible and provide a revised delivery timeline. We prioritise timely communication to ensure
