What happens if my pool is damaged during delivery or installation?
If your pool is damaged during delivery by Outback or our delivery partners, let us know as soon as possible, and no later than one month after you notice it. In most cases scratches and dints to the shell can be repaired on site, with the repair method decided by Outback. Damage caused during installation […]
Should the pool be filled before backfilling?
Yes, the pool should be completely filled and left for 24 hours to check for leaks before starting the backfilling process.
How do I manage groundwater for in-ground installation?
Install a 65mm continuous slotted AG pipe connected to a 100mm standpipe to monitor groundwater levels. Ensure groundwater does not exceed 500mm above the pool base. For sloping sites, use slotted AG pipes to redirect water away. Install a 15mm threaded PVC coupling and pipe to bing the drain plug to the surface.
How do I protect the pool shell from potential rusting issues?
Paint exposed metal areas with a heavy-duty bitumen waterproofing membrane. Ensure proper drainage around the pool by using a slope in the backfill material to direct water away from the shell. Consult the in ground install guide or engneering documentaion for specifics.
What backfill material should be used for in-ground installation?
The backfill material is a dry mix of cement-stabilised sand. Dpending on where this is sourced the ratio of sand to cement varies. Consult the in ground install guide or engneering documentaion for specifics.
What is the proper backfilling process for an in-ground pool?
Backfill in 300mm thick layers, compacting each layer to avoid voids. Ensure the backfill creates a 30-degree slope away from the pool shell to direct water away and maintain stability.
Do I need to fill the pool upon install?
Yes, the pool must be filled within 24-48 hours after installation to prevent the liner from sagging or deforming, which could affect your warranty. If you need to alter this timeframe, please contact us via email to discuss your situation.
Are there specific requirements for pools installed near bushfire zones?
Yes, pools near bushfire zones may require additional considerations, such as fire-resistant barriers or equipment for firefighting purposes. Consult local guidelines for compliance.
Do you have permit planners?
Yes, we recomend permit planners in most parts of Australia to help streamline the approval process. These recomendations understand our porduct and have completed a number of projects.
Do you offer base preparation?
No, we do not offer base preparation. However, we can provide guidance on the requirements for your site. A licensed builder or landscaper can assist with preparing a suitable base, such as a concrete slab or compacted road base.
