If the cancellation happens withing 14 days from acceptance and deposit there is no cancellation fee applied. If cancelled after this date a $990 admin and service charge is applied.
We generally work through a reseller network, as they provide better service and advice to your local area. However, we occasionally do clearance pools and
Yes, orders or deposits may be transferable, subject to approval. Contact us for assistance in arranging a transfer.
Accessories and add-ons can be returned if they are unused and in their original packaging. Restocking fees may apply, and shipping costs are non-refundable.
Warranty periods depend on your model and start on the day your pool is delivered. Classic: 15-year structural warranty on the pool shell. The liner
If the liner is damaged, it can usually be patched using a vinyl repair kit for minor tears. For significant damage, a replacement liner can
Yes. For technical support, call us on 1300 550 655 or visit our Customer Support page for setup, maintenance and troubleshooting guides, or to book
